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Chat with technical support in Trader’s Room
27 November 2018

Fast troubleshooting

The new tab ‘My Tickets’ has appeared in Trader’s Room This is a chat with technical support team, where trader may ask any question of interest. Broker’s managers can easily solve trader’s issues.

Modern Interface

Chat looks as good as in other social networks or apps.


Trader will see a new message notifications on the main page and ‘My Tickets’ side menu.


In chat there is a search on tickets topics and text of the message for rapid transition to the needed ticket.

Screenshots downloading

In the corresponding window trader can attach screenshot or other media materials.

Recovery of private messages

If trader is not satisfied with the work of the technical support employee and his issue has not been resolved, then you can reopen the closed message and continue the conversation.

If you have any questions, you are free to ask our managers of sales department.

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