The latest version of UTIP Mobile, 1.54.0, features a “Support” module that gives traders an opportunity to directly address their questions to the broker and receive answers right in the mobile terminal.

Support module to keep in touch with a broker

We’ve rolled out a functionality that enables traders to contact their broker directly on any matter—trading, deposits, or verification—without leaving the app. Responses are delivered right within the terminal.

We’ve also added notifications for new messages. When a broker replies, a trader will see an unread message alert and can quickly return to the conversation.

Attachments to tickets 

We’ve introduced an option to attach images and files to your tickets. With this feature, brokerage clients are able to clearly show issues, hence, a broker’s team will understand the root faster and work all things out in no time.

Ticket archive and search by history

All closed tickets are archived and available for view anytime. This allows both traders and brokers to get back to the dialog and promptly find out information on previous inquiries. 

For convenience, we’ve added a search feature, so traders can easily navigate relevant topics and avoid repeating the same questions.

For more information about UTIP Mobile 1.54.0, feel free to contact our Sales team.

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