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Binotel VoIP in UTIP CRM 2.14.1.2
17 January 2020

Binotel VoIP plugin has been added to the UTIP CRM 2.14.1.2. By the means of it, you can call customers, save call records and manage the work of employees.

Call from CRM 

After activating the plugin in UTIP CRM, call-center managers can call clients by simply clicking on the phone number.

Control the work of employees

In CRM 2.14.1.2, the “By Calls” report is now available, which includes “By First Calls” and “By Employees” reports. In the "By First Calls" report, you can track how much time has passed from the moment of client registration to the first call from the manager. 

The "“By Employees” report contains call statistics and additional data for analyzing the performance of each company employee. 

Analyze customer conversations

All employee conversations with customers through the Binotel plugin are recorded. You can download and listen to the recording of any conversation at any time. This way you can check the quality of employees ' work, adjust call scripts, improve the work with objections or resolve a controversial situation.

To use the features of the Binotel plugin, you must sign a contract with the service provider, request and install the necessary software. After that, you can activate the plugin in UTIP CRM. 

For more information about the new features of CRM 2.14.1.2, contact the sales Department.

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